My own theory is that the US has never quite grasped the give-and-take character of world sport. Countries devoted to soccer, cricket and rugby play regular international fixtures; they win some and lose some, and learn to live with that.http://www.ft.com/cms/s/0/0df0d4b8-7057-11dd-b514-0000779fd18c.html
Violence erupts in the streets as fans brawl at Euro 2016http://www.thenational.ae/world/europe/violence-erupts-in-the-streets-as-fans-brawl-at-euro-2016---in-pictures
You can see the article here, on page 24, and the photo appears on page 31.
A couple of weeks ago, I was called by one of the companies that provides an essential service to my home. I don't really want to name the specific service, since this story could really be about any of them, but you might be able to guess as I tell my sad story. Anyway, they said that a certain piece of equipment that I was using to access their service is old and needs to be replaced and that they would contact me soon to set up an appointment.
Then yesterday I got a text from them asking me to send an SMS to a four digit number so that this switch out could be scheduled. But, when I try to send this SMS, it doesn't work. I would assume that it doesn't work because said service assumes that everyone who uses their services is using one of the telecommunications companies, but I am using the other.
No problem, I figure, I'll just visit their website and have a chat with them to straighten this all out. Needless to say, 20 minutes of chatting later has done nothing to solve the problem. So I try calling instead, thinking that maybe I might find someone who could help.
Me: Yes, a couple of weeks ago I got a call from you all to replace [equipment]. Then today I got an SMS asking me to reply via SMS to schedule this. But I cannot send the SMS to the requested number.
Him: I do not see any requests for service in your account sir.
Me: Yes, I didn't request this, you all contacted me via phone and SMS.
Him: But I do not see any request for replacement that you have made.
Me: Yes, I know. I was contacted by you. I'm following up on the contact that you initiated. What should I do about the call and SMS that you sent?
Him: Oh, I would just ignore that sir.
Him: Oh, yes sir, you should ignore that.
Me: Does your company normally send out information to their customers that they should ignore? [At this point I am exerting everything I can to not ask if I can ignore the bills I get from them too.]
Him: I don't see any request for replacement in your account sir.
A bit later:
Him: If you need your equipment replaced, you just need to call us and tell us and we will schedule a service call and replacement if needed.
Me: OK, my equipment isn't working properly and would like to have it checked out.
Him: OK, so just call us and tell us that.
Me: What number?
Him: This one.
Me: You mean like I'm doing now?
Me: OK, I'm calling to report that I need a service call.
Him: Yes, sir, just call this number and report it and we will get a service call scheduled.
So, this afternoon it is off to the local branch. Maybe if I show a person the actual SMS something will change. But I doubt it.
A person who saw this story and felt that it was somehow fitting that someone who was parked illegally had this happen to them would be experiencing schadenfreude. Many people think that if you experience schadenfreude, then you should feel shame for feeling that way.
I don't think that there is a word to describe the feeling that it is unfortunate that this happened to one such person and not to all sidewalk parkers.